Privacy policy

Last updated: September 17, 2025

 

Privacy Policy

Effective Date: 17/09/2025

This Privacy Policy explains how Active Results (“we”, “us”, or “our”) collects, uses, and protects your information when you visit or make a purchase from our website.

By using this site, you agree to the terms of this policy.

 

 

 

1. What Information We Collect

 

We collect the following types of information:

a) Personal Information

  • Name
  • Email address
  • Phone number (if SMS opted in)
  • Billing and shipping addresses
  • Payment details (processed securely via Shopify or your selected payment provider)

b) Device Information

  • IP address
  • Web browser type
  • Cookies and tracking data
  • How you interact with our website

 

 

 

2.  How We Use Your Information

We use your data to:

  • Process and ship orders
  • Send order confirmations, shipping updates, and customer service responses
  • Communicate with you via email and SMS (if you opt in)
  • Provide marketing offers, drops, and promotions
  • Improve and personalize your shopping experience
  • Detect fraud or misuse

 

 

 

3. SMS & Email Marketing

If you opt in to receive marketing:

  • You may receive promotional messages about new drops, discounts, or restocks via email or SMS
  • You can unsubscribe at any time by clicking the link in our emails or replying STOP to SMS

We never sell or share your contact info with third parties for marketing purposes.

 

 

 

 

4. How We Protect Your Data

Your data is protected through:

  • Secure checkout via Shopify’s encrypted payment platform
  • Industry-standard SSL encryption
  • Secure password-protected systems and limited internal access

 

 

 

5.  Cookies

We use cookies to:

  • Save your cart items
  • Remember login details
  • Track anonymous usage data to improve site performance

You can disable cookies in your browser, but this may limit some functionality.

 

 

 

6. Third-Party Services

 

We share necessary data with:

  • Shopify (our e-commerce platform)
  • Klaviyo or Postscript (for SMS/email, if used)
  • Shipping providers (Royal Mail, DPD, etc.)
  • Payment processors (e.g., Stripe, PayPal)

These services are only used to fulfill your orders or communicate with you. Your data is never sold.

 

 

 

 

7. Your Rights (UK / GDPR Compliance)

If you’re in the UK or EU, you have the right to:

  • Request a copy of your personal data
  • Ask us to delete or correct your data
  • Withdraw consent for marketing
  • File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact: activeresults@outlook.com

 

 

8. Data Retention

 

We store your order information for our records unless you request deletion. Marketing data is kept only while you’re subscribed.

 

 

 

9. Age Restriction

 

Our site is not intended for children under the age of 16. We do not knowingly collect data from minors.

 

 

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be posted here with an updated “Effective Date.”

 

 

 

Contact Us

For questions or data requests, please contact: 

Email: activeresults@outlook.com

Website: www.activeresults.store