Refund policy

Refund & Return Policy

Thank you for shopping with Active Results. If you’re not completely satisfied with your purchase, we’re here to help.

Return Period: 

You have 14 days from the date of delivery to request a return or exchange.

Return Conditions:

To be eligible for a return:

• Items must be unworn, unwashed, and in original packaging
• Tags and labels must still be attached
• You must contact us before sending items back
• Pre-orders, limited edition, and custom items are non-refundable unless faulty

Items Not Eligible for Return:

• Gift cards
• Final sale items
• Custom or made-to-order products
• Items returned without contacting us first

Faulty or Damaged Items:

If your order is damaged or incorrect:

Please email us at activeresults@outlook.com within 72 hours of receiving your order, including your order number and clear photos of the issue.

We’ll arrange a replacement or refund at no cost to you.

 Refunds:

Once your return is received and approved:

• We’ll notify you via email
• Refunds will be issued to your original payment method
• It may take 3–7 business days for the funds to appear depending on your bank

Exchanges:

We only replace items if they are defective or damaged.

For size exchanges, you must return the original item at your cost and place a new order.

How to Return an Item:

1. Contact us at activeresults@outlook.com with your order number
2. Wait for confirmation and return instructions
3. Return shipping is paid by the customer unless the item is faulty

 

 

 

📨 Contact:

If you have any questions, please email us at: activeresults@outlook.com